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Jobs at VinoPRO

Junior Windows Administrator / Help Desk - Required to be Local

Location: Santa Rosa, CA

Type: Full Time

Min. Experience: Entry Level

Junior Windows Administrator / Help Desk

 

Wine sales company hiring Junior Windows Administrator / Help Desk to escape the doldrums of high tech and have some fun in the wine industry with your advanced technology skills you’ve honed over the years?

We are situated squarely in the center of the action in the wine business and are the clear leaders in the services we provide our clients.


Our Company


VinoPRO is the first choice solution for hand-selling premium wines direct to consumer. At
VinoPRO, we use our professional, hand-selling skills to help wineries build their direct to
consumer sales channel 100% over the telephone. We are a 100% remote workforce and have
built the systems and platforms to support this business.
VinoPRO is a dynamic, fast-paced environment. Tasks will demand a range of technical skills, a
deep understanding of the business workflows, and constant communication with
stakeholders. Additionally, the Junior Windows Administrator / Help Desk will help with
day to day IT operations and provide support to technical staff and sales team.


VinoPRO has made the prestigious Inc 500:5000 list of fastest growing companies in the USA
TREE TIMES, and was also voted one of the 50 best places to work in INC Magazine and the
North Bay by the North Bay Business Journal.


Position Description:


VinoPRO is looking for a Junior Windows Administrator / Help Desk to assist its sales
force automation platform and general IT systems. A qualified candidate will have an 
understanding of Microsoft IT administration as well as server configuration, networking, and
troubleshooting.


Technical Skills:

  • Active Directory
  • Hyper-V
  • Manage/motivate an IT operations team of 3
  • Microsoft Data Protection Manager (DPM)
  • Microsoft Dynamics CRM
  • Microsoft Dynamics NAV
  • Microsoft SQL Server
  • Remote Desktop
  • Windows 10 professional
  • Windows Server
  • Provisioning New Equipment

The ideal candidate will be familiar with one or more of Dell server and SAN hardware, Cisco
network switches and routers, Avaya IP voice PBX telephone systems, and opensource VPN
software.


Job Requirements:

  • 1+ years of experience
  • Flexibility to deal gracefully with changes in priorities, scheduling and responsibilities
  • Ability to plan, organize and communicate effectively
  • Ability to self-organize and multitask
  • The position is partially remote (Work from home) and we have a local IT office in Rohnert Park that would be the location for onsite functions as needed.
  • Compensation package is competitive and commensurate with your experience and qualifications.

 

Pluses

  • Zendesk experience 
  • Azure Dev-ops experience 
  • Solid understanding of the Networking Stack
  • Experience Telecommunication
  • Excellent customer services 
  • Help Desk experience
  • Contact Center Compliance
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