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Jobs at VinoPRO

Customer Service Representative

Location: Rohnert Park, CA

Department: Operations/ Inbound

Type: Part Time to Full Time

Min. Experience: Experienced

WINERY CUSTOMER SERVICE INBOUND TEAM MEMBER

Would you like to work at a company which was named one of North Bay's "Best Place to Work"? VinoPRO is currently seeking Winery Customer Service Representatives for our new and growing Inbound Team. Both full-time and part-time positions available. As a team member we will train you to provide superior customer service for all internal and external customers based on your excellent, in-depth knowledge of company and client products and programs. Candidates will demonstrate outstanding communication skills within the team and with our customers. Our team members must be agile as we are working in a fast-paced, growing department! If you are a self-starter, multi-tasker, who is great on the phone and thrives in a rapidly evolving work environment, please apply now!

RESPONSIBILITIES

• Effectively manage a large quantity of incoming calls
• Respond promptly to customer inquiries
• Keep accurate records of customer interactions
• Meet personal & team goals and call handling quotas
• Follow specified communication procedures
• Go the extra mile to engage customers

REQUIREMENTS

• Verified, punctual and consistent attendance
• Minimum of 3 years Customer Service mainly via the phone in an office setting.
• Strong phone skills and active listening
• Attention to detail and accuracy
• Familiarity with CRM systems
• Excellent communications skills, verbal and written
• Problem analysis and problem-solving skills
• Proven ability to multi-task, prioritize, and manage time effectively
• Work cooperatively and professionally
• Experience working with computers and data-entry
• High school diploma or equivalent
• Monday - Sunday, Hours vary  
• Ability to work overtime
• Must be at least 21 years of age

COMPENSATION

• DOE
• Bonus Potential

YOU'LL GET THE PERKS OF A START UP THAT INCLUDE

• World class training on wine, CRM, sales, and the wine industry
• Deals and special pricing on wine
• Personalized visits to wineries and complementary tastings
• Wine poured at your desk
• In-office Avanti Food Court
• Gourmet food and wine pairings
• Referral bonuses
• Fun, friendly, startup culture
• Wine giveaways

Apply for this Position
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First name*
Last name*
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Resume*

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Cover Letter*
In 150 characters or fewer, tell us what makes you unique. Try to be creative and say something that will catch our eye!*
Do you live within a 30 minute commute of Rohnert Park?*
Are you available to work the following hours:

5 days per week, Monday through Sunday
9am - 6pm*
What do you think about the hours?*
If we were to offer you the position, when would you be able to start?*
Are you 21 years of age or older?*
Where did you find our posting?*
Are you able to compose written documentation (including email) with no spelling errors, grammatical errors, punctuation errors, etc.?*
Please submit a cover letter (required, along with your resume).*
Do you have any limitations that would prevent you from lifting a 40 lb case of wine?*
Human Check*