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Jobs at VinoPRO

Lead Customer Service Representative

Location: Rohnert Park, CA

Department: Customer Service

Type: Full Time

Min. Experience: Experienced


Would you like to work at a company which was named one of North Bay's "Best Place to Work"? Are you interested in working in the wine industry? VinoPRO is currently seeking a full-time Lead Winery Customer Service Representative for our growing team in Rohnert Park. The right candidate will have strong customer service communication and leadership skills, and experience leading a team. We will train you to achieve in-depth knowledge of company and client products and programs to provide superior customer service for all internal and external customers.

If you are a self-starter, a multi-tasker, an excellent communicator, thrive in a rapidly evolving work environment, and have some experience working as a Lead Customer Service Representative (see Requirements below), please apply now!

Effectively guide a customer service team through leadership and by example while also:

·Productively manage a large quantity of incoming calls

·Respond promptly to customer inquiries, both via phone and via email

·Keep accurate records of customer interactions

·Meet personal and team goals as well as call handling quotas

·Follow specified communication procedures

·Go the extra mile to engage customers

·Coach team behaviors for ultimate customer service

·Function as first point of escalation for the team

• Minimum 1 year team lead or other supervisory experience
• Minimum of 3 years customer service experience mainly via the phone in an office setting; call center experience desired
• Verified consistent attendance and punctuality

• Strong phone skills and active listening
• Strong accuracy and attention to detail
• Familiarity with Customer Relationship Management systems
• Excellent English communications skills, both verbal and written
• Problem analysis and problem-solving skills
• Proven ability to multi-task, prioritize, and manage time effectively
• successful experience working cooperatively and professionally with clients, co-workers, and customers
• Experience working with computers and data-entry; minimum 45wpm
• High school diploma or equivalent
• Schedule and hours may vary, but must be able to work a schedule that includes weekends
• Ability to work overtime as needed
• Must be at least 21 years of age


·Competitive Salary DOE

·Bonus Potential


• World class training on wine, CRM, sales, and the wine industry
• Discounted pricing on wine
• Personalized visits to wineries and complementary tastings
• In-office Avanti Food Court
• Gourmet food and wine pairings
• Referral bonuses
• Fun, friendly, fast-paced startup culture
• Wine giveaways


Apply for this Position
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First name*
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Email address*
Phone number*

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Cover Letter*
In 150 characters or fewer, tell us what makes you unique. Try to be creative and say something that will catch our eye!*
Do you live within a 30 minute commute of Rohnert Park?*
Are you available to work the following hours:

5 days per week, Monday through Sunday
9am - 6pm*
What do you think about the hours?*
If we were to offer you the position, when would you be able to start?*
Are you 21 years of age or older?*
Where did you find our posting?*
Are you able to compose written documentation (including email) with no spelling errors, grammatical errors, punctuation errors, etc.?*
Please submit a cover letter (required, along with your resume).*
Do you have any limitations that would prevent you from lifting a 40 lb case of wine?*
Human Check*